We get it! Sometimes you need to make a swap. But before you start the process, please note that in some cases, returns or exchanges are not allowed. When they are, return shipping and restocking fees may apply. To avoid the additional expense of return shipping or restocking fees, we highly encourage that you purchase the "Free Returns + Package Protection" plan ("Plan") that is added to each cart by default. If purchased, this plan qualifies each eligible item on that specific order for free returns/exchanges/refunds, if needed and also guarantees that we will replace or refund lost, damaged, or stolen deliveries that the customer doesn't receive. The Plans are not transferable across orders. The Plans are also optional, so they can be removed from the order if you do not wish to purchase the protection.

• Eligible returns and exchanges will be accepted via mail or in-store.
  
• We accept returns/exchanges up to 14 days from the delivery date or in-store purchase date. We will not accept returns/exchanges after 14 days from the delivery date or in-store purchase date. 
  
• Sales on face masks and Mystery Boxes/Bags are final. These items are not eligible for return or exchange.
  
• Items that have been worn or washed are not not eligible for return or exchange. 
  
• Eligible items purchased during 704 Shop sales (e.g. Flash sale, Black Friday sale, Cyber-Monday sale, or other Special Event Sales, etc.) may be returned for exchange or store credit of equal value, but are not eligible for refund. Items purchased from the Final Stock Collection or at a Warehouse Sale are not eligible for refund, exchange, or store credit - these sales are absolutely FINAL. Eligible items purchased using a separate discount code not associated with a 704 Shop sale (e.g., the 10% off discount code issued for signing up for our company newsletter, etc.) may be returned for an exchange, store credit, or full purchase refund. 
  
• Purchases made from November 1-Dec. 24th are eligible for an extended exchange window through the first week of January. Items purchased as gifts can be exchanged or returned for store credit only. Refunds will not be processed for items purchased outside of our normal 14-day policy. 
  
• If your item is eligible for return or exchange, please follow this link. We’ll do our best to accommodate exchange requests. However, please keep in mind our inventory is constantly fluctuating. As a result, our ability to accommodate your request will be subject to availability. See “product availability” note below.
  
• In-store returns/exchanges: Similar to returns/exchanges completed via our online center (link above), we will need to locate the order number containing the item(s) being returned/exchanged. This applies to items purchased as gifts. In order to locate the order number, you may be asked for the email address or name associated with the purchase. All online purchases will have an associated name and email address. In store purchases may or may not have email addresses or names attached to them depending on whether the email address was provided by the customer or how the payment was made (card chip vs. tap vs. cash). Some circumstances beyond our control may limit whether an in-store purchase has an email address or name associated with it, for example, if a customer pays with cash, opts not to receive an emailed receipt and doesn’t request a paper receipt. For security and privacy purposes, our systems do not retain debit or credit card information, so we cannot locate orders using this information. Our associates will always offer to email an electronic receipt and a paper receipt can be provided if requested. The receipt will contain the order number. If we cannot locate the original purchase/order number in our system, we cannot complete a return or exchange and ask for your cooperation. 
  
• Items purchased at Charlotte Douglas International Airport (CLT): Please note that items purchased at CLT are not part of our normal inventory and cannot be returned online or to our storefront location(s) under any circumstances (or vice versa). Also, while in most cases, products at CLT and our normal inventory will be similarly priced, we do not control discounts applied to the CLT products. 

Product Availability:

• We continually seek to ensure that our website does not have any technical problems and that products displayed are available. However, as our product lines are typically produced in limited runs and released in drops for which there is often high demand, we cannot guarantee the availability of any products for purchase on our website. Accordingly, all orders placed through our website are subject to availability and acceptance. In the event that your ordered items are unavailable, we will notify you as soon as we can. We reserve the right to change the products listed in our website without prior notice and/or may limit the quantity of products that may be ordered during a single buying session. We may also modify or discontinue any products on our website. If 704 Shop discontinues a product you have ordered, you will receive a full refund for any product purchased but not yet shipped.

Please file a claim here if any of the following apply:

• You received the wrong product.
• You received an item that is damaged or defective.
• You didn't receive a shipment, or have reason to believe your shipment was stolen.

Unfortunately, we are unable to cancel an order once it has been submitted, as we cannot disrupt the workflow process fulfilled by our warehouse team. We strive to dispatch orders efficiently to meet the expectations of our valued clients.

If you are a domestic customer, you should receive a shipping confirmation email within 3-5 days of your purchase. If you are an international customer, you should receive a shipping confirmation email within 5-7 days of your purchase. If you don't have it, it's possible that it got routed to your spam folder. Still can’t locate it? Contact us via our chatbot on the homepage, where you can "drop us a note." The chatbot can be found on the bottom right-hand corner of the page.

Orders that haven't been shipped or scanned by USPS won't show up on the tracking page. Please allow 2-3 business days for this information to appear.

This means one of two things: It is currently being processed or USPS missed the initial scan when they picked up your order. Tracking will be updated as soon as USPS scans the shipment. If it does not update for multiple days, feel free to contact us via our chatbot on the homepage, where you can "drop us a note." The chatbot can be found on the bottom right-hand corner of the page.

If you need to update the shipping address on your order, feel free to contact us via our chatbot on the homepage, where you can "drop us a note." The chatbot can be found on the bottom right-hand corner of the page.

We know how important your order is! If the tracking information states that your item(s) have been delivered but you have not received it, the first step is to check around your neighborhood in case another home received it by mistake. Speak with family, roommates, neighbors, etc. in the event they received it on your behalf. The package may also have been left with property managers or at an apartment office.

We will always do our best to assist you. However, 704 Shop does not hold responsibility for packages that are lost or stolen in transit.

To protect against this risk, we highly encourage that you purchase the "Free Returns + Package Protection" plan ("Plan") that is added to each cart by default. If purchased, this plan qualifies each eligible item on that specific order for free returns/exchanges/refunds, if needed and also guarantees that we will replace or refund lost, damaged, or stolen deliveries that the customer doesn't receive. The Plans are not transferable across orders. If you purchased the Plan with your order, please file a claim here.

If you did not purchase the Plan and are unable to locate your package, contact your postal carrier to discuss the issue and file a claim.

We currently do not have an in-store pickup option for orders placed online. At the moment, all online orders will be shipped to the destination provided.

Please allow 1-2 business days for order processing and shipment, and an additional 2-3 business days for domestic delivery. Priority shipping should provide a faster shipping time. International orders take 3-6 days to deliver, once processed. Orders placed over the weekend will not be processed until the following business day.

On holidays, these processing & shipping timeframes may be longer.