Frequently Asked Questions

If you've ordered from our online or brick and mortar store and need to do an exchange or return, what should I do?

We get it! Sometimes you need to make a swap. But before you start the process, please note that in some cases, returns or exchanges are not allowed. When they are, return shipping and restocking fees may apply.

  • Eligible returns and exchanges will be accepted via mail or in-store.
  • We accept returns/exchanges up to 14 days from the delivery date or in-store purchase date. We will not accept returns/exchanges after 14 days from the delivery date or in-store purchase date. 
  • Sales on face masks and Mystery Boxes are final. These items are not eligible for return or exchange.
  • Items that have been worn or washed are not not eligible for return or exchange. 
  • Eligible items purchased during 704 Shop sales (e.g. Black Friday sale, Cyber-Monday sale, or other Special Event Sales etc.) may be returned for exchange or store credit of equal value, but are not eligible for refund. Items purchased from the Final Stock Collection or at a Warehouse Sale are not eligible for refund, exchange, or store credit - these sales are absolutely FINAL. Eligible items purchased using a separate discount code not associated with a 704 Shop sale (e.g., the 10% off discount code issued for signing up for our company newsletter, etc.) may be returned for an exchange, store credit, or full purchase refund. 
  • Purchases made from November 1-Dec. 24th are eligible for an extended exchange window through the first week of January. Items purchased as gifts can be exchanged or returned for store credit only. Refunds will not be processed for items purchased outside of our normal 14-day policy. 
  • If your item is eligible for return or exchange, please follow this link. We’ll do our best to accommodate exchange requests. However, please keep in mind our inventory is constantly fluctuating. As a result, our ability to accommodate your request will be subject to availability. See “product availability” note below.
  • In-store returns/exchanges: Similar to returns/exchanges completed via our online center (link below), we will need to locate the order number containing the item(s) being returned/exchanged. This applies to items purchased as gifts. In order to locate the order number, you may be asked for the email address or name associated with the purchase. All online purchases will have an associated name and email address. In store purchases may or may not have email addresses or names attached to them depending on whether the email address was provided by the customer or how the payment was made (card chip vs. tap vs. cash). Some circumstances beyond our control may limit whether an in-store purchase has an email address or name associated with it, for example, if a customer pays with cash, opts not to receive an emailed receipt and doesn’t request a paper receipt. For security and privacy purposes, our systems do not retain debit or credit card information, so we cannot locate orders using this information. Our associates will always offer to email an electronic receipt and a paper receipt can be provided if requested. The receipt will contain the order number. If we cannot locate the original purchase/order number in our system, we cannot complete a return or exchange and ask for your cooperation. 
  • Items purchased at Charlotte Douglas International Airport (CLT): Please note that items purchased at CLT are not part of our normal inventory and cannot be returned online or to our storefront location(s) under any circumstances (or vice versa). Also, while in most cases, products at CLT and our normal inventory will be similarly priced, we do not control discounts applied to the CLT products. 

Product Availability

Product Availability:

  • We continually seek to ensure that our website does not have any technical problems and that products displayed are available. However, as our product lines are typically produced in limited runs and released in drops for which there is often high demand, we cannot guarantee the availability of any products for purchase on our website. Accordingly, all orders placed through our website are subject to availability and acceptance. In the event that your ordered items are unavailable, we will notify you as soon as we can. We reserve the right to change the products listed in our website without prior notice and/or may limit the quantity of products that may be ordered during a single buying session. We may also modify or discontinue any products on our website. If 704 Shop discontinues a product you have ordered, you will receive a full refund for any product purchased but not yet shipped.

I received the wrong product or an item that is damaged or defective. What should I do?

Please contact us at if you have received the wrong product, an item that is damaged or defective, or if you have additional questions or concerns regarding returns/exchanges. Be sure to include your name and order number. Return shipping and restocking fees will not apply.

I just placed an order. Can I cancel it?

Unfortunately, we are unable to cancel an order once it has been submitted, as we cannot disrupt the workflow process fulfilled by our warehouse team. We strive to dispatch orders efficiently to meet the expectations of our valued clients.

I didn’t receive a tracking number. When should I expect it?

If you are a domestic customer, you should receive a shipping confirmation email within 3-5 days of your purchase. If you are an international customer, you should receive a shipping confirmation email within 5-7 days of your purchase. If you don't have it, it's possible that it got routed to your spam folder. Still can’t locate it? Email us at Be sure to include your name and order number.

Why isn’t my order showing up on the tracking website?

Orders that haven't been shipped or scanned by USPS won't show up on the tracking page. Please allow 2-3 business days for this information to appear.

The tracking website is telling me my label has been created, but it’s not telling me where the package is. Why?

This means one of two things: It is currently being processed or USPS missed the initial scan when they picked up your order. Tracking will be updated as soon as USPS scans the shipment. If it does not update for multiple days, feel free to email us at Be sure to include your name and order number.

Can I change the shipping address on my order?

If you need to update the shipping address on your order, feel free to email us at Be sure to include your name and order number.

My tracking info shows my package was delivered, but I never received it. What should I do?

We know how important your order is! If the tracking information states that your item(s) have been delivered but you have not received it, the first step is to check around your neighborhood in case another home received it by mistake. Speak with family, roommates, neighbors, etc. in the event they received it on your behalf. The package may also have been left with property managers or at an apartment office.

We will always do our best to assist you. However, 704 Shop does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, contact your postal carrier to discuss the issue and file a claim.

I placed an order online. Can I pick it up at the store?

We currently do not have an in-store pickup option for orders placed online. At the moment, all online orders will be shipped to the destination provided.

How long will it take for my order to arrive?

Please allow 1-2 business days for order processing and shipment, and an additional 2-3 business days for domestic delivery. Priority shipping should provide a faster shipping time. International orders take 3-6 days to deliver, once processed. Orders placed over the weekend will not be processed until the following business day.

Due to the COVID-19 pandemic and on holidays, these shipping time frames may be longer.

Product Questions

You’re all out of a product I’m interested in! When are you going to make/release more?

Probably never! We built our business on exclusivity. We purposely make our products in limited quantities so each customer can rest assured that they purchased something special. As a result, once an item sells out (which can sometimes happen in just hours), we will more than likely not make it again. The early bird gets the worm. (Pro tip: Sign up for our text messages and our weekly newsletter at to be the first to know about our new releases).

When are items released?

Typically, we release a new item every Friday. In some cases, we may also release new items during the week or on weekends. The best way to ensure you’re first to learn about new item drops is to sign up for our newsletter at In addition to a discount code for 10% OFF your first ONLINE order, you will receive email notifications when we release new products.

Note: This discount code cannot be used for 10% off in our store.

Can I purchase a logo decal sticker?

You can always count on anything with our trademarked logo to represent the best in quality and craftsmanship. According to our customers, it’s become one of the most recognized marks in the region. We happen to humbly agree with them and for that reason, we want to keep it special. Therefore, in order to receive a logo decal sticker, you must purchase a shirt, hat, sweatshirt, etc. Buying only a sticker (or sticker pack) does not qualify for receiving a logo branded decal sticker.

Can you tell me who your screen printer or suppliers are?

We’ve done a lot of supply chain research while building our business and established relationships all over the world to ensure we source the highest quality products. If you dig our quality and would like to offer the same to your customers, we’re happy to source products for you for a fee. We will not, however, disclose our supply chain partners. If interested, simply contact us via the link below.

Contact Us

Where can I use my gift card?

Gift cards purchased online at or in-store in South End can be used in either of these locations. They cannot, however, be used in our airport location.

Why doesn’t my discount code work?

Online promotional or discount codes may not be combined with any other coupons, discounts, offers, or promotions. It's also possible that the code is no longer active.

All Other Questions

I want to work for 704 Shop. How do I apply for a job/internship?

To work for 704 Shop, the first qualification is that you must be passionate about our brand! Knowing our history helps too! If you think you’ve got what it takes and want to use your talents to help us get to the next level, email us your resume at References are always welcome.

Can you help with designs or product sourcing for our business?

Absolutely! Contact us with the details of your request via our contact form. Please be as detailed as possible.

Size Charts

Unisex/Men's T-shirts

XS | 31"-34" 

S | 34"-37"

M | 38"-41"

L | 42"-45"

XL | 46"-49"

2XL | 50"-53"

Unisex/Men's Crew Neck Sweatshirts

XS | 31"-34" 

S | 34"-37"

M | 38"-41"

L | 42"-45"

XL | 46"-49"

2XL | 50"-53"

Pigment dyed Hoodies, Unisex Hoodies, Women's Wideneck Sweatshirts

S | 2-4

M | 6-8

L | 8-10

XL | 10-14

2XL | 14-18

Women's Tanks

S | 2-4

M | 6-10

L | 10-14

XL | 14-18

Baby Onesies

Age              Weight      Length

3-6 Mo.     | 12-16 lbs | 20"-25"

6-12 Mo.   | 16-22 lbs | 25"-28"

12-18 Mo. | 22-27 lbs | 28"-30"

18-24 Mo. | 27-30 lbs | 30"-32"

Toddler Sizes

Age     Weight       Length

2T      | 30-33 lbs | 32"-35"

3T      | 33-36 lbs | 35"-38"

4T      | 36-40 lbs | 38"-40"

5T      | 40-45 lbs | 40"-43"

Youth Sizes

Youth S | 6-8

Youth M | 10-12

Youth L | 14-16

Youth XL | 18-20

Additional Notes

  • Some sizing charts may also be available on the product-specific landing page. 
  • Information on this page is subject to change without notice.