Shipping & Returns

In-stock items like hats and accessories typically ship from Charlotte within 1–2 business days. Made-to-order apparel, including Neighborhoodies, is printed just for you after you order and usually ships within 7–10 business days. Processing times may be longer during the holidays.

All orders ship USPS Ground Advantage or UPS Ground. Most orders arrive within 2–5 business days once they ship, depending on where you are.

If you need to update the shipping address on your order, feel free to reach out through the contact us form below.

This means one of two things: It is currently being processed or the carrier missed the initial scan when they picked up your order. Tracking will be updated as soon as the carrier scans the shipment. If it does not update for multiple days, feel free to reach out through the contact us form below.

Unfortunately we don't ship internationally at this time.

• Returns are free: we cover the cost of return shipping.
• We accept returns/exchanges up to 14 days from the delivery date. We will not accept returns/exchanges after 14 days from the delivery date. 
• Items that have been worn or washed are not eligible for return or exchange. 
• Holiday purchases made from 11/1-12/24 are eligible for an extended exchange window through the first week of January. Items purchased as gifts can be exchanged or returned for store credit only. Refunds will not be processed for items purchased outside of our normal 14-day policy. 
• Items purchased during 704 Shop sales (e.g. Flash sale, Black Friday sale, Cyber-Monday sale, or other Special Event Sales, etc.) may be returned for exchange or store credit of equal value, but are not eligible for refund.

To start a return or exchange, please contact us at hi@704shop.com or through our contact us page.

If you received the wrong product or an item that is damaged or defective, please contact us at hi@704shop.com or through our contact us page.

If you didn't receive all items on your order, please contact us at hi@704shop.com or through our contact us page.

Items bought at the 704 Shop shops at Charlotte Douglas International Airport aren't part of our online inventory, so they can't be returned or exchanged through 704shop.com. Please contact the airport shop where you made your purchase.